Privacy Policy
Effective Date: April 14, 2025
Verbavox Group ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and translation services.
Information we collect
a. Personal information — When you use our services, we may collect information such as your name, email address, phone number, billing address, and payment information.
b. Document content — We collect the content of the documents you submit for translation. This may include sensitive or confidential information depending on the nature of your documents.
c. Usage data — We may collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
How we use your information
We use your information to:
- Provide and manage translation services
- Communicate with you regarding your requests
- Process payments and invoices
- Improve our services and website functionality
- Comply with legal obligations
Data sharing and disclosure
We do not sell, rent, or trade your personal data. However, we may share information in the following circumstances:
- Service providers: trusted third-party vendors who assist us in operating our services (e.g., payment processors, cloud storage providers), under strict confidentiality agreements.
- Legal requirements: when required by law or to protect the rights, property, or safety of Verbavox Group or others.
Data security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and limited access to sensitive data.
Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain data processing
- Withdraw consent (where applicable)
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at: hello@verbavoxgroup.com
Data retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
International transfers
If you are accessing our services from outside Italy, your information may be transferred to, stored, and processed in a country where data protection laws may differ. We take all necessary steps to ensure your data is treated securely.
Cookies and tracking technologies
We use essential cookies to ensure our website functions properly, and analytics cookies to understand how visitors interact with the site. You may disable non-essential cookies through your browser settings.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their policies before submitting any personal information.
Contact us
If you have any questions or concerns about this Privacy Policy, please contact:
Verbavox Group di Ilaria Menchini — hello@verbavoxgroup.com