Du-reformen: informal address as the Swedish default
Sweden's du-reformen of the 1960s-70s eliminated formal address (ni) from almost all everyday and professional communication, and this remains true across B2B today: contracts, financial services and even public-sector correspondence typically use du. Companies importing formal register from German, French or older UK-style copy read as stiff, dated or foreign to Swedish audiences. This affects everything from contracts to saas onboarding flows, where an unnecessarily formal register signals a company that hasn't localized, only translated. We calibrate register once at project start and apply it consistently, reserving any formality for content genuinely requiring it, such as certain insurance disclosures.
- Du used as the default register across virtually all B2B content
- Formal register reserved only for content that genuinely requires it
- Onboarding and product copy calibrated to avoid a translated, stiff feel

